The story between P1 and Me

I have subscribed to p1 wimax on 14 feb 2009. However, i was given the wrong package at that time (i.e. RM 50 with 256 kbps instead of the RM 99 package with 1.2 mbps). I made several calls and managed to change the plan on 7th March. I received the first statement (RM 432.50) on 28th Feb. I was very unhappy and so i made complaint and requested for the waiving of my first month's service charge.


I have been experiencing slow internet connection for the past 1 month, erm wait, 2 months. In other words, i have not experienced fast internet connection, as what i expected to get when i FIRST tested p1wimax in pelangi mall on 14th feb.


So i made MANY MANY calls to p1 wimax customer service once again. I have even spoken to the supervisor because all the careline staffs were just giving me BLANK PROMISES.


I am extremely disappointed. Bhagavan promised to send a technical staff from jb to have a look with my problem but until now i havent received any call from the technical people yet.


Without having my problems solved, recently i received these 2 emails, chasing after me for the bills. PLUS, i just recieve a SMS regarding the overdue of my monthly fees.

1) P1 Bill Statement Dated 28/03/2009

Dear Valued Customer,

Thank you for your valued subscription to our services.
Your P1 bill: B1-1118489 is now attached as an Adobe PDF file in this email.You
may also retrieve Online Bills via Self-Care,by clicking the following link:
http://myaccount.p1.com.my

Please do not reply to this computer-generated email as you will not receive a response. For enquiries, please contact us via our P1 Customer Care Line: 1300-800-888 or logon to our online enquiry form at http://www.p1.com.my/contactus

2) RE: Payment Reminder. Amount Overdue RM432.5

Dear Valued P1 customer,

We would like to thank you for being part of our P1 family. As part of our continued commitment to further compliment your
communication, work and entertainment needs, we will be keeping you updated with our exciting new range of products and
services.

We have noticed that your account is overdue amounting to RM 432.5. (THAT was just for februaryTo avoid service interruption kindly remit the
payment as soon as possible.

Please disregard this letter if the payment has been made.

Thank you once again and it is a pleasure to have you onboard with us.

Please contact us on our Toll Free Line 1-800 68 22 68 should you require any enquiries or further assistance.


And this is the reply from me to p1wimax :

Hi,

Please kindly trace back my case and speak to the respective personS incharged of my case for further information. I have spoken to Sam (supervisor of customer careline) regarding the billing issue. PLease do not hesitate to call me at XXXXXXXXXX for further information. THank You .

From,
DING

Additional info : I am seriously DAMN DULAN with your customer service team. I have not given up yet and i will continue to show my disatisfaction towards your service!